VOIP, PBX & IVR

Voice Over Internet Protocol (VOIP)

An alternative to traditional landlines, VoIP allows for cheaper phone calls. However, not all VoIP options are created equal. If you’re looking for an affordable, flexible way to make calls from your home or office without paying a fortune, a quality VoIP option is hard to beat. Fortunately for you and your wallet, there are quality providers out there who offer cheap VoIP rates that don’t sacrifice in sound quality or service. Make sure you read reviews before making a decision on which provider is right for you; better yet, let us help you with our experienced input. A trusted IT parter can be invaluable when it comes to identifying high-quality companies.

Private Branch Exchange (PBX)

PBX, or private branch exchange, is a telephone system that allows for internal telephone extensions. Businesses typically have a number of extensions (the number of phone lines to each station) ranging from 2-10 or more. When you pick up your home phone and hear, 9 9 9… after dialing 1, you are being connected to an outside line via a PBX. If you want your business to be able to do things like screen calls and direct specific calls to specific people/groups with certain incoming lines, it’s best to invest in a business-class PBX solution so that all your employees can utilize internal extensions for phone calls

Interactive Voice Response (IVR)

IVR, or an interactive voice response system is a telephone system that allows incoming calls to be directed to various recordings and computer generated responses that can interact with your callers either through a keypad or by voice response. IVR systems can allows customers to pay their bills, set up appointments, and even place outbound calls. You can even integrate with CRM (Customer Relationship Management systems such as Salesforce. Provide your employees with customer information and call history right on their screen automatically.